Product Price & Plan

Product Value

Go beyond a limited warranty and let’s keep you covered for your cycling bike. Jacana has you covered.

RIDE HASSLE-FREE WITH YOUR CYCLING BIKE

Get Covered Today!

Easy Sign Up!

If We Can’t Fix it, We Replace It!

$50 Deductible

100% Parts/Labor Protection

UNBEATABLE PROTECTION

Go beyond a limited warranty and let’s keep you covered for your cycling bike. Jacana has you covered.

Suspension Failure

Component Failure

Shock Absorb Failure

Frame Failure

Testimonials

See What Customers Have to Say

Mikel R.
Mikel R.
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Jacana provides exceptional customer service. With their user friendly app, you can schedule and easily see the status of your claim. We recently needed service on our heater. The technician arrived promptly, was friendly and professional, and replaced the blower motor in the heater within a couple hours. This service would undoubtedly have cost hundreds of dollars without the warranty. Highly recommended!
Larissa C.
Larissa C.
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Great, workmanship and hassle free with claims support at Jacana, problem so far was solved no hassle the guy (tech) knew his task/job and fixed it. So far no problem.
Kimberly L.
Kimberly L.
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Saved my iPhone 5!! I submitted my claim and instantly Jacana went to work! I'd be lost without my phone and in a snap they were able to schedule the diagnosis and repair the charging mechanism INSIDE my phone! Money well spent, a lot better than dropping $400+ on a new iPhone! I will surely get more warranties if needed and refer, refer, refer!!
Ethan N.
Ethan N.
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I bought a service agreement from Jacana Warranty when I bought my used car GPS. Over the course of one year, I had over $4,000 worth of repairs and never once did Jacana give me a hard time. They were always easy to get in touch with and courteous, and I never had a claim denied. In fact on two occasions they went out of their way to help me, even though helping me ultimately meant paying more money. I had never bought an extended warranty before and had heard horror stories about them but was really happy with Jacana Warranty and would gladly recommend them.
Marcus M.
Marcus M.
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Incredibly fast service and they were able to fix my Dyson! I haven't been able to use it prior to today and now I'm excited to try it out for the 1st time in months!
Erick L.
Erick L.
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We have been very happy with the service so far from Jacana Warranty on our ML550. We've dealt with other companies numerous times and they have always been very responsive and friendly. It's very hard to trust some aftermarket warranties, so I thought I'd share our positive experience with this one. Thanks again!
Diane D.
Diane D.
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These guys are fabulous. We had a problem with replacing a battery in my Omega watch. It was damaged in the replacement of the battery. They sent it off and repaired it completely with no questions. They also absorbed the complete cost. Especially pleasant to deal with if something goes awry when all relationships are tested. I will be a loyal customer forever. They stand by everything they work on. Nice to find reliable warranty service. A pleasure to deal with even if something goes sideways.
Travis P.
Travis P.
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Fantastic experience! I dropped off my iphone and soon after I had a brand new battery that is guaranteed for a year. The process was easy and quick!
Jared B.
Jared B.
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I had been with a few other warranty companies and I found that they were either way too expensive or weren’t responsible at all. Then, some of my friends highly recommended Jacana Warranty and I gave it a try. I have to say they are the best so far with excellent customer service and reasonable pricing.
Jeanie M.
Jeanie M.
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I have submitted a claim both online and over the phone. Their agents usually get a hold of somebody and process everything quickly. They make sure that they have a good idea where to outsource their business contacts. I've had a couple of different claims and the technicians that show up have been helpful, quick in addressing any issues we've had and their quality of work has always been very good. It's been a positive experience with Jacana Warranty and I've been very happy with them. I cannot imagine having all of my electronics without them.
Doug C.
Doug C.
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Clear, straightforward process for registering my purchase. While I haven't filed a claim, the instructions for this also look to be simple. Hopefully will not have to use their services, but if I do need to, confident they will be fair.
Leslie W.
Leslie W.
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They seem competent and use standard processes to repair cameras, with complex equipment is a must. They stuck to promised turnaround time the one time I have used them. I would use them again and grateful they have me covered.
Sean S.
Sean S.
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I have repaired once before but the quality of their service is just above the chart! They scheduled an authorized tech to my office and it was repaired in less than 10 min. This would have costed me a fortune! Amazing and quality service! Thank you again for doing the work necessary at my job to repair my iPhone XR.
Becky T.
Becky T.
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We were very pleased with the service on our Kenmore refrigerator. We have had so many issues with this appliance and finally, we had a warranty company on our side with a technician who took the time and found the issue with this appliance. Thank you for sending such an outstanding professional to take care of our needs. We are very pleased and are thrilled that our appliance is now working the way it should.
Kathy J.
Kathy J.
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Prompt courteous service. Appointment made immediately for tech to install door latch, but because part had to be ordered appointment needed to be rescheduled for a later date. When part was obtained, repair was made immediately.
John F.
John F.
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Got both my laptops fixed through Jacana Warranty, very fast responders. Thank you to the whole team for helping me and fixing what needed to be done. Your the best !!!
Luis L.
Luis L.Luis L.
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I cannot find words to express my satisfaction with the service we received from Jacana Warranty. The worst thing that can happen when your refrigerator breaks while you are expecting a large company. We immediately jumped on the internet and found Jacan. We would highly recommend Jacana Warranty to anyone looking for responsive service and easy claim processing.
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Frequently Asked Questions

Find Answers to Common Questions.

Jacana Warranty is the contractual liability policy provider for Ride Well, Inc. 

 

You are encouraged to immediately call 1-833-RIDEWEL (743-3935) or your local bike shop upon noticing any mechanical issues with your bicycle or product.

In the event of a Repair, We agree to pay or reimburse for the parts and labor costs to repair or replace covered parts listed below (including replacement of all lost fluids) for the Plan Type Selected on the Registration Page, less applicable Deductible, subject to the terms, conditions and limitations herein. 

 

Replacement of any covered part may be made with new, re-manufactured, rebuilt or like, kind and quality parts at the discretion of the Administrator.

 

Parts will be reimbursed up to the manufacturer’s suggested list price. Labor time will be reimbursed using nationally recognized labor time standards. A maximum labor rate of $150.00 per hour or the Repair Facilities posted shop rate, whichever is less will be authorized for covered repairs.

 

You are responsible for any additional labor charges. Repair facilities are not required to discount their published labor rates. 

Call Toll Free (833) 743-3935 or your place of purchase for Instructions and Repair Authorization.

Prior Administrator Authorization is required to Obtain Claim Payment. If Your Bicycle is unsafe please do not ride and arrange deliver Your Bicycle to your repair facility and authorize them to diagnose the problem.

 

Provide the repairer with Your Contract number and direct them to call the Administrator for repair authorization at (833) 743-3935 before repairs are completed. The Administrators regular business hours are Monday thru Friday 8:00 am – 6:00 pm EST. For after-hours claims assistance call (833) 743-3935, or email info@ridewell.cc

FAILURE TO OBTAIN PRIOR AUTHORIZATION TO COMPLETE ANY REPAIRS MAY RESULT IN CLAIM DENIAL.  If You reasonably determine that Your Breakdown is covered by this Contract and You choose to have Your Bicycle repaired, You are responsible for paying the repair.

 

You must then call the Administrator during the next available regular business day so that the Administrator may determine whether Your repairs are covered. If the Administrator determines that there was a covered Breakdown and You meet the requirements outlined herein, then We will reimburse you in accordance with the terms and conditions of this Contract.

If  you experience a Breakdown at any time outside of the Administrator’s regular business hours, You may take one of the following steps:

 

Wait until regular business hours and then follow the normal claims procedure outlined above;

 

or Authorize and pay for any teardown or diagnostic time needed to determine whether Your Breakdown is covered by this Contract.

 

If You reasonably determine that Your Breakdown is covered by this Contract and You choose to have Your Bicycle repaired, You are responsible for paying the repair. You must then call the Administrator during the next available regular business day so that the Administrator may determine whether Your repairs are covered.

 

If the Administrator determines that there was a covered Breakdown and You meet the requirements outlined herein, then We will reimburse You in accordance with the terms and conditions of this Contract.

  1. Repairs that are covered under the original manufacturer’s warranty regardless of whether or not that warranty was transferred to You or the manufacturer refuses to honor its obligations. Any cost, repair, replacement or benefit for which the manufacturer has announced its responsibility through any means including recalls or service
  2. Repairs beyond those required to correct a
  3. ANY COVERED REPAIR NOT AUTHORIZED IN ADVANCE BY THE Repair facility.
  4. Repairs made outside the United States or Canada.
  5. Repairs required because of fraud, collision, abuse, negligence, neglect, misuse, abuse, , vandalism, riot, theft, flood, fire, war, acts of God or loss that is normally covered by casualty insurance.
  6. You rent your Bicycle to someone else.

Your receipt is the important piece of the puzzle. It validates your item, OEM warranty and accuracy of your product.

There are ways to try to get proof of purchase of your item. You can contact the vendor that you purchased the item and ask them for a reprint of your receipt.

 

You could also try to get ahold of the manufacturer and they can look it up by the serial number or product ID.

You may cancel this Contract at any time, including when a loss of the Bicycle occurs or when You sell Your Bicycle without transfer of this Contract.

To cancel, you must submit a cancel request on your user dashboard, under the payments tab.

 

If You cancel this Contract, it will not be reinstated. This Contract can only be canceled by the original Contract Holder.

If your bike is new, and you registered your product within 30 days from the date of purchase, your warranty contract will be effective immediately.

 

However, if your bike was purchased more than 30 days from the date of registration, you will be required to wait 30 days before you are eligible to file a claim on your bike. 

Yes. Your Contract may be transferable to someone to whom You sell or otherwise transfer Your Bicycle while this Contract is still in force. The transfer must be initiated by the original Contract Holder.

 

To transfer, the following must be submitted to the Administrator within thirty(30) days of the change of ownership to a subsequent individual purchaser:

  • A completed transfer form; with
    Name and Address of new owner, date of sale to new owner, current mileage;
  • $100.00 Transfer Fee made payable to the Administrator.

 

Any remaining manufacturer’s warranty must also be transferred at the same time as ownership transfer.

If this Contract is canceled within the first sixty (60) days, We will refund the entire Contract charge paid. Any amount(s) paid out for approved claims or benefits will be deducted from the refund amount.

It is the responsibility of the Contract Holder (bicycle owner) to authorize the repair facility to inspect, diagnosis and troubleshoot any problem they are experiencing. Contract Holders are responsible for any charges for diagnostics until a warrant-able failed part has been identified. The part in question must be listed in the service contract in order to be eligible for coverage.

 

At that point RideWell will initiate the claim, negotiate with the repair facility and process agreed amount of payment. The Contract Holder is responsible to pay the stated deductible amount in their contract, any additional labor costs above the maximum reimbursement amount stated in the contract, shop supplies fees, any other repairs made that are not approved repairs and any other charges that are not specified in the contract.

 

Repairs made without prior authorization may not be eligible

Yes. Please note: RideWell will need a detailed estimate that contains what work needs to be performed, electronic supporting documents such photographs of failed parts if available and an itemized list of the parts required to repair a warrant-able failed part.

 

It is imperative we receive this data as soon as possible because without supporting documentation the claim process will be delayed. Repairs made without prior written authorization will not be eligible.