42049
Craig
Arreola
Email hidden; Javascript is required.
(619) 396-9233
Status
Action

Product Details

Order:
100013139
Category:
Electronics
Package:
None
Product:
Desktops
Plan:
1-Year Plan
Manufacturer:
10
Description:
Nikhil Test
Model #:
8.99
Value:
$100
Store:
10
Current Term:
1 Year
New?:
New
Purchase Date:
09/02/2021
Vendor Name:
Jacana Warranty

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
It broke...
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Plastic Gift Card

Warranty Details

WDOP:
06/30/2021
Registered:
573 Days Ago
Claim Created:
274 Days Ago
Action:
REPLACE
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$100
Deductible:
DD-ADH: $0
Funding:
$100 - Requested
41708
Craig
Arreola
Email hidden; Javascript is required.
(239) 745-2337
Status
Action

Product Details

Order:
100013137
Category:
Electronics
Package:
None
Product:
PC Peripheral
Plan:
1-Year Plan
Manufacturer:
HP
Description:
Samsung Galaxy S8
Model #:
8715
Value:
$49
Store:
Current Term:
1 Year
New?:
New
Purchase Date:
06/03/2021
Vendor Name:
BuyBack Booth

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
It broke.
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Plastic Gift Card

Warranty Details

WDOP:
06/30/2021
Registered:
664 Days Ago
Claim Created:
399 Days Ago
Action:
REPLACE
Phase:
EXT
Coverage:
BDADH | Accidental
Value:
$49
Deductible:
DD-ADH: $0
Funding:
$49 - Requested
38026
Craig
Arreola
Email hidden; Javascript is required.
(239) 745-2337
Status
Action

Product Details

Order:
100013137
Category:
Electronics
Package:
None
Product:
PC Peripheral
Plan:
1-Year Plan
Manufacturer:
HP
Description:
Model #:
8715
Value:
$49
Store:
Current Term:
1 Year
New?:
New
Purchase Date:
06/03/2021
Vendor Name:

Validation

Disapproval Reason:
Fake receipt.
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
asdadasd
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Virtual Gift Card

Warranty Details

WDOP:
06/30/2021
Registered:
664 Days Ago
Claim Created:
547 Days Ago
Action:
REPLACE
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$49
Deductible:
DD-ADH: $0
Funding:
$49 - Requested
35563
Carlos
Arreola
Email hidden; Javascript is required.
(239) 745-2337
Status
Action

Product Details

Order:
100013023
Category:
Home Theatre/TV’s
Package:
None
Product:
DVD Media
Plan:
1-Year Plan
Manufacturer:
Apple
Description:
Iphone
Model #:
Iphone XS
Value:
$5
Store:
Shop
Current Term:
3 Years
New?:
New
Purchase Date:
10/10/2020
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
test
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Manufacturer
Follow Up

Warranty Details

WDOP:
08/13/2020
Registered:
900 Days Ago
Claim Created:
680 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BD |
Value:
$5
Deductible:
DD-BD: $0
Funding:
$5 - Requested
35562
Carlos
Arreola
Email hidden; Javascript is required.
(619) 396-9233
Status
Action

Product Details

Order:
100013046
Category:
Smartphones
Package:
None
Product:
Smartphones
Plan:
Monthly Plan
Manufacturer:
Samsung
Description:
Samsung Galaxy Phone
Model #:
S21 Ultra
Value:
$1299
Store:
Samsung.com
Current Term:
1 Year
New?:
New
Purchase Date:
03/10/2021
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
Please describe how the product broke, and its symptoms:
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Mail-in

Warranty Details

WDOP:
03/18/2021
Registered:
749 Days Ago
Claim Created:
680 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$1299
Deductible:
DD-ADH: $0
Funding:
$1299 - Requested
35560
Carlos
Arreola
Email hidden; Javascript is required.
(619) 396-9233
Status
Action

Product Details

Order:
100013055
Category:
Smartphones
Package:
None
Product:
Smartphones
Plan:
Monthly Plan
Manufacturer:
Samsung
Description:
Samsung Galaxy S21 Ultra
Model #:
S21 Ultra
Value:
$1299
Store:
Best Buy
Current Term:
1 Year
New?:
New
Purchase Date:
03/23/2021
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
Please be as descriptive as possible.
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Mail-in

Warranty Details

WDOP:
03/30/2021
Registered:
736 Days Ago
Claim Created:
680 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$1299
Deductible:
DD-ADH: $20
Funding:
$1279 - Requested
35072
Carlos
Arreola
Email hidden; Javascript is required.
(619) 396-9233
Status
Action

Product Details

Order:
100013046
Category:
Smartphones
Package:
None
Product:
Smartphones
Plan:
Monthly Plan
Manufacturer:
Samsung
Description:
Samsung Galaxy Phone
Model #:
S21 Ultra
Value:
$20
Store:
Samsung.com
Current Term:
1 Year
New?:
New
Purchase Date:
03/10/2021
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Mail-in

Warranty Details

WDOP:
03/18/2021
Registered:
749 Days Ago
Claim Created:
714 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$20
Deductible:
DD-ADH: $0
Funding:
$20 - Requested
35071
Carlos
Arreola
Email hidden; Javascript is required.
(619) 396-9283
Status
Action

Product Details

Order:
100013046
Category:
Smartphones
Package:
None
Product:
Smartphones
Plan:
Monthly Plan
Manufacturer:
Samsung
Description:
Samsung Galaxy Phone
Model #:
S21 Ultra
Value:
$1299
Store:
Samsung.com
Current Term:
1 Year
New?:
New
Purchase Date:
03/10/2021
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Mail-in

Warranty Details

WDOP:
03/18/2021
Registered:
749 Days Ago
Claim Created:
714 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$1299
Deductible:
DD-ADH: $0
Funding:
$1299 - Requested
35050
Carlos
Arreola
Email hidden; Javascript is required.
(239) 745-2337
Status
Action

Product Details

Order:
100013055
Category:
Smartphones
Package:
None
Product:
Floorcare
Plan:
Monthly Plan
Manufacturer:
Samsung
Description:
Samsung Galaxy S21 Ultra
Model #:
S21 Ultra
Value:
$25
Store:
Best Buy
Current Term:
1 Year
New?:
New
Purchase Date:
03/23/2021
Vendor Name:

Validation

Disapproval Reason:
Your receipt did not match the product in your claim.
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.

The customer will get an email, with a link to respond verbally, as well as upload additional images.

When the customer submits their response and/or images you will get an email notifying you that the customer has responded.

The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”

The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.

If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.

Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.

You also have the option of calling the customer. Their phone number is also located on the header of the claim.
More Info Request:
We need more images of the damage.
More Info Response:
Ok, no problem.
Customer Diagnosis:
Cracked.
Receipts:
No Receipt Images
Damage:
Image
Additional:
Image Image Image
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

On-Site
Evenings

Warranty Details

WDOP:
03/30/2021
Registered:
736 Days Ago
Claim Created:
715 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$25
Deductible:
DD-ADH: $20
Funding:
$5 - Requested
35049
Carlos
Arreola
Email hidden; Javascript is required.
(619) 396-9287
Status
Action

Product Details

Order:
100013055
Category:
Smartphones
Package:
None
Product:
Smartphones
Plan:
Monthly Plan
Manufacturer:
Samsung
Description:
Samsung Galaxy S21 Ultra
Model #:
S21 Ultra
Value:
$25
Store:
Best Buy
Current Term:
1 Year
New?:
New
Purchase Date:
03/23/2021
Vendor Name:

Validation

Disapproval Reason:
We did not receive valid receipts for the product listed on the warranty.
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.

The customer will get an email, with a link to respond verbally, as well as upload additional images.

When the customer submits their response and/or images you will get an email notifying you that the customer has responded.

The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”

The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.

If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.

Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.

You also have the option of calling the customer. Their phone number is also located on the header of the claim.
More Info Request:
Hey I need better pictures of your receipts.
More Info Response:
Additional questions response.
Customer Diagnosis:
Waterlogged! I dropped it in a puddle when walking to school.
Receipts:
Image Image Image
Damage:
Image Image Image Image Image
Additional:
Image Image Image Image Image
Additional Questions:
Ok, so I call the manufacturer, to file a claim? I just want to be sure. Thanks.
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Carry-in
UBreak IFix 787 Santa Barbara Ave Cape Coral, FL 33914

Warranty Details

WDOP:
03/30/2021
Registered:
736 Days Ago
Claim Created:
715 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$25
Deductible:
DD-ADH: $20
Funding:
$5 - Requested
35024
Carlos
Arreola
Email hidden; Javascript is required.
(619) 396-9281
Status
Action

Product Details

Order:
100013055
Category:
Smartphones
Package:
None
Product:
Smartphones
Plan:
Monthly Plan
Manufacturer:
Samsung
Description:
Samsung Galaxy S21 Ultra
Model #:
S21 Ultra
Value:
$40
Store:
Best Buy
Current Term:
1 Year
New?:
New
Purchase Date:
03/23/2021
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Mail-in

Warranty Details

WDOP:
03/30/2021
Registered:
736 Days Ago
Claim Created:
715 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$40
Deductible:
DD-ADH: $20
Funding:
$20 - Requested
34996
Carlos
Arreola
Email hidden; Javascript is required.
Status
Action

Product Details

Order:
100013053
Category:
Electronics
Package:
None
Product:
Laptops
Plan:
Monthly Plan
Manufacturer:
Razer
Description:
Razer
Model #:
r898
Value:
$1600
Store:
razer.com
Current Term:
1 Year
New?:
New
Purchase Date:
04/07/2021
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
test
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action



Warranty Details

WDOP:
03/24/2021
Registered:
721 Days Ago
Claim Created:
717 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$1600
Deductible:
DD-ADH: $0
Funding:
$1600 - Requested
34995
Carlos
Arreola
Email hidden; Javascript is required.
Status
Action

Product Details

Order:
100013053
Category:
Electronics
Package:
None
Product:
Laptops
Plan:
Monthly Plan
Manufacturer:
Razer
Description:
Razer
Model #:
r898
Value:
$1600
Store:
razer.com
Current Term:
1 Year
New?:
New
Purchase Date:
04/07/2021
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
test
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action



Warranty Details

WDOP:
03/24/2021
Registered:
721 Days Ago
Claim Created:
716 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$1600
Deductible:
DD-ADH: $0
Funding:
$1600 - Requested
34994
Carlos
Arreola
Email hidden; Javascript is required.
Status
Action

Product Details

Order:
100013053
Category:
Electronics
Package:
None
Product:
Laptops
Plan:
Monthly Plan
Manufacturer:
Razer
Description:
Razer
Model #:
r898
Value:
$1600
Store:
razer.com
Current Term:
1 Year
New?:
New
Purchase Date:
04/07/2021
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
test
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action



Warranty Details

WDOP:
03/24/2021
Registered:
721 Days Ago
Claim Created:
716 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$1600
Deductible:
DD-ADH: $0
Funding:
$1600 - Requested

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