Product Details
Order:
100018186Category:
ElectronicsPackage:
Product:
TabletsPlan:
1-Year PlanManufacturer:
AppleDescription:
9th GenerationModel #:
Generation 9 - WiFi GreyValue:
$20995.00
Store:
eBay
Current Term:
1 Month
New?:
Refurbished
Purchase Date:
08/02/2024
Vendor Name:
Jacana WarrantyValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Mail-inWarranty Details
WDOP:
09/17/2024Registered:
470 Days AgoClaim Created:
271 Days AgoAction:
REPAIR
Phase:
EXT
Coverage:
BD |
Value:
$20995.00
Deductible:
DD-BD: $0
Funding:
$20995 - Requested
Product Details
Order:
100018108Category:
Home/Garden/ToolsPackage:
Product:
HousewaresPlan:
1-Year PlanManufacturer:
LEVOITDescription:
LEVOIT Air Purifiers for Bedroom Home, 3-in-1Model #:
Air PurifierValue:
$39.13
Store:
Current Term:
1 Month
New?:
New
Purchase Date:
04/21/2024
Vendor Name:
Jacana WarrantyValidation
Disapproval Reason:
Advised on November 30, 2024:After reviewing the issue in your claim, we suggest that your issue can be resolved by resetting the filter. Here’s a video that shows how to reset the filter on this Air Purifier. The red light is just a warning light to clean the filter:
Rest Light Video
Also, Levoit has a full 2 year warranty for their products. Please register the product with Levoit and then you would be able to submit a repair case if necessary:
https://warranty.levoit.com/warranty
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Virtual Gift CardWarranty Details
WDOP:
04/21/2024Registered:
573 Days AgoClaim Created:
353 Days AgoAction:
REPLACE
Phase:
EXT
Coverage:
BD | Breakdown
Value:
$39.13
Deductible:
DD-BD: $0
Funding:
$39.13 - Requested
Product Details
Order:
100018108Category:
Home/Garden/ToolsPackage:
Product:
HousewaresPlan:
1-Year PlanManufacturer:
LEVOITDescription:
LEVOIT Air Purifiers for Bedroom Home, 3-in-1Model #:
Air PurifierValue:
$39.13
Store:
Current Term:
1 Month
New?:
New
Purchase Date:
04/21/2024
Vendor Name:
Jacana WarrantyValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Virtual Gift CardWarranty Details
WDOP:
04/21/2024Registered:
573 Days AgoClaim Created:
355 Days AgoAction:
REPLACE
Phase:
EXT
Coverage:
BD |
Value:
$39.13
Deductible:
DD-BD: $0
Funding:
$39.13 - Requested
Product Details
Order:
100018108Category:
Home/Garden/ToolsPackage:
Product:
HousewaresPlan:
1-Year PlanManufacturer:
LEVOITDescription:
LEVOIT Air Purifiers for Bedroom Home, 3-in-1Model #:
Air PurifierValue:
$39.13
Store:
Current Term:
1 Month
New?:
New
Purchase Date:
04/21/2024
Vendor Name:
Jacana WarrantyValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Virtual Gift CardWarranty Details
WDOP:
04/21/2024Registered:
573 Days AgoClaim Created:
355 Days AgoAction:
REPLACE
Phase:
EXT
Coverage:
BD |
Value:
$39.13
Deductible:
DD-BD: $0
Funding:
$39.13 - Requested
Product Details
Order:
100018108Category:
Home/Garden/ToolsPackage:
Product:
HousewaresPlan:
1-Year PlanManufacturer:
LEVOITDescription:
LEVOIT Air Purifiers for Bedroom Home, 3-in-1Model #:
Air PurifierValue:
$39.13
Store:
Current Term:
1 Month
New?:
New
Purchase Date:
04/21/2024
Vendor Name:
Jacana WarrantyValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
About a week and a half ago, the purifier just stopped - purifying. I checked the filter etc, emailed the company, inquired about the cause but never got a reply. It simply won’t run. I have no idea why.
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Virtual Gift CardWarranty Details
WDOP:
04/21/2024Registered:
573 Days AgoClaim Created:
355 Days AgoAction:
REPLACE
Phase:
EXT
Coverage:
BD | Breakdown
Value:
$39.13
Deductible:
DD-BD: $0
Funding:
$39.13 - Requested
Product Details
Order:
100018108Category:
Home/Garden/ToolsPackage:
Product:
HousewaresPlan:
1-Year PlanManufacturer:
LEVOITDescription:
LEVOIT Air Purifiers for Bedroom Home, 3-in-1Model #:
Air PurifierValue:
$39.13
Store:
Current Term:
1 Month
New?:
New
Purchase Date:
04/21/2024
Vendor Name:
Jacana WarrantyValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
About a week and a half ago, the purifier just stopped - purifying. I checked the filter etc, emailed the company, inquired about the cause but never got a reply. It simply won’t run. I have no idea why.
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Virtual Gift CardWarranty Details
WDOP:
04/21/2024Registered:
573 Days AgoClaim Created:
355 Days AgoAction:
REPLACE
Phase:
EXT
Coverage:
BD | Breakdown
Value:
$39.13
Deductible:
DD-BD: $0
Funding:
$39.13 - Requested
Product Details
Order:
100018108Category:
Home/Garden/ToolsPackage:
Product:
HousewaresPlan:
1-Year PlanManufacturer:
LEVOITDescription:
LEVOIT Air Purifiers for Bedroom Home, 3-in-1Model #:
Air PurifierValue:
$39.13
Store:
Current Term:
1 Month
New?:
New
Purchase Date:
04/21/2024
Vendor Name:
Jacana WarrantyValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
About a week and a half ago, the purifier just stopped - purifying. I checked the filter etc, emailed the company, inquired about the cause but never got a reply. It simply won’t run. I have no idea why.
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Virtual Gift CardWarranty Details
WDOP:
04/21/2024Registered:
573 Days AgoClaim Created:
355 Days AgoAction:
REPLACE
Phase:
EXT
Coverage:
BD | Breakdown
Value:
$39.13
Deductible:
DD-BD: $0
Funding:
$39.13 - Requested
Product Details
Order:
100018108Category:
Home/Garden/ToolsPackage:
Product:
HousewaresPlan:
1-Year PlanManufacturer:
LEVOITDescription:
LEVOIT Air Purifiers for Bedroom Home, 3-in-1Model #:
Air PurifierValue:
$39.13
Store:
Current Term:
1 Month
New?:
New
Purchase Date:
04/21/2024
Vendor Name:
Jacana WarrantyValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
About a week and a half ago, the purifier just stopped - purifying. I checked the filter etc, emailed the company, inquired about the cause but never got a reply. It simply won’t run. I have no idea why.
Receipts:
No Receipt Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Virtual Gift CardWarranty Details
WDOP:
04/21/2024Registered:
573 Days AgoClaim Created:
355 Days AgoAction:
REPLACE
Phase:
EXT
Coverage:
BD | Breakdown
Value:
$39.13
Deductible:
DD-BD: $0
Funding:
$39.13 - Requested
Product Details
Order:
Category:
Package:
Product:
Plan:
Manufacturer:
Description:
Model #:
Value:
Store:
Current Term:
0 Months
New?:
Purchase Date:
09/05/2024
Vendor Name:
Validation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Follow Up
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
ManufacturerFollow Up
Warranty Details
WDOP:
Registered:
436 Days AgoClaim Created:
436 Days AgoAction:
REPAIR
Phase:
OEM
Coverage:
BD |
Value:
Deductible:
DD-BD: $0
Funding:
$0 - Requested
Product Details
Order:
100013556Category:
MiscPackage:
Product:
Personal CarePlan:
1-Year PlanManufacturer:
NEWADescription:
NEWA Classic X 1Model #:
ClassicValue:
$208
Store:
NEWA.com
Current Term:
1 Year
New?:
New
Purchase Date:
08/05/2021
Vendor Name:
Jacana WarrantyValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.
Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.
The customer will get an email notification notifying them that their claim has been validated and approved. Disapproval:
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
Good afternoon, I am enclosing a photo, but it will not show any damage. This is an electronic device that stopped working.
Please let me know if you need anything else.
Thank you,
Virginia Gebauer
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Virtual Gift CardWarranty Details
WDOP:
10/01/2021Registered:
1563 Days AgoClaim Created:
495 Days AgoAction:
REPLACE
Phase:
EXT
Coverage:
BDADH | Breakdown
Value:
$208
Deductible:
DD-BD: $0
Funding:
$208 - Requested
Product Details
Order:
100015184Category:
Home/Garden/ToolsPackage:
Product:
FloorcarePlan:
Monthly PlanManufacturer:
UnsureDescription:
Laminate flooringModel #:
UnsureValue:
$1900
Store:
Current Term:
1 Year
New?:
New
Purchase Date:
10/01/2023
Vendor Name:
Jacana WarrantyValidation
Disapproval Reason:
Due to the damage being caused by a water leak, it wouldn’t be covered under a manufacturer’s warranty or your Jacana policy. However, it should be covered under your home owner insurance policy base upon the description of how the damage occurred.
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional Questions:
It’s over a year old. Did I enter the wrong info ?
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Follow Up
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
ManufacturerFollow Up
Warranty Details
WDOP:
11/19/2023Registered:
776 Days AgoClaim Created:
688 Days AgoAction:
REPAIR
Phase:
OEM
Coverage:
BD |
Value:
$1900
Deductible:
DD-BD: $0
Funding:
$1900 - Requested
Product Details
Order:
AFC_3Category:
ElectronicsPackage:
Product:
Jacana Care PlusPlan:
1-Year PlanManufacturer:
Nintendo WiiDescription:
Video Game Console Serial Number: LU663688768Model #:
Wii RVL-001Value:
Store:
N/A
Current Term:
N/A
New?:
N/A
Purchase Date:
Vendor Name:
AFCHomeClubValidation
Disapproval Reason:
Hello Ashley. Thank you for your cooperation while our team reviewed your claim details. Unfortunately due to the terms in your protection plan, this Video Game Console was determined by our claim group to be not covered by your plan because of the following: Age of the device (original purchase date/product release 17 years ago) and the product is not supported by the OEM. Based on the claim information provided and the evaluation your product details, Jacana is unable to approve your claim request at this time. We appreciate your understanding and we value you as our customer.
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
This device has stopped working due to age.
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Warranty Details
WDOP:
07/12/2023Registered:
20407 Days AgoClaim Created:
760 Days AgoAction:
Phase:
Coverage:
BDADH | Second Choice
Value:
Deductible:
DD-BD: $0
Funding:
$0 - Requested
