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Jacana Warranty

Extended Warranty Electronics, Device Protection Plan

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41688
Nikhil
Garg
Email hidden; Javascript is required.
(090) 413-1172
Status
Action

Product Details

Order:
100013133
Category:
Smartphones
Package:
None
Product:
Smartphones
Plan:
Monthly Plan
Manufacturer:
Test Manufacturer Name
Description:
Test Product Name
Model #:
Test Model
Value:
$777
Store:
Best Buy
Current Term:
1 Year
New?:
New
Purchase Date:
04/13/2021
Vendor Name:
Jacana Warranty

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
Test
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Carry-in

Warranty Details

WDOP:
05/12/2021
Registered:
711 Days Ago
Claim Created:
409 Days Ago
Action:
REPAIR
Phase:
OEM
Coverage:
BDADH | Accidental
Value:
$777
Deductible:
DD-ADH: $0
Funding:
$777 - Requested
34274
Carlos
Arreola
Email hidden; Javascript is required.
Status
Action

Product Details

Order:
100013017
Category:
Smartphones
Package:
None
Product:
Smartphones
Plan:
Monthly
Manufacturer:
test3
Description:
test3
Model #:
test3
Value:
$75
Store:
test3
Current Term:
1 Year
New?:
Refurbished
Purchase Date:
05/18/2018
Vendor Name:

Validation

If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.

Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.

Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice.

Approval is just as easy as disapproving a claim. Simply look for the yellow circle, on the header of the claim you want to approve, and click the green check mark to approve.

The customer will get an email notification notifying them that their claim has been validated and approved.
Disapproval:
Write Customer
More Info?
Request More Information
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
test
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.

Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”

At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.

Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”

All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”

Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.

Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.

Take Action

Manufacturer
Follow Up

Warranty Details

WDOP:
06/16/2020
Registered:
1772 Days Ago
Claim Created:
884 Days Ago
Action:
REPLACE
Phase:
OEM
Coverage:
BD |
Value:
$75
Deductible:
DD-BD: $0
Funding:
$75 - Requested

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