Product Details
Order:
100013656Category:
SmartphonesPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
ManuuDescription:
DescriptionModel #:
987Value:
$100Store:
Current Term:
New?:
NewPurchase Date:
08/02/2022Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
Request More Information
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
More Info Response:
No Request Sent
Customer Diagnosis:
sdfsdfsd
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Gift Card
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
VirtualGift Card
Warranty Details
WDOP:
07/15/2022Registered:
239 Days AgoClaim Created:
212 Days AgoAction:
REPLACEPhase:
OEMCoverage:
BDADH | AccidentalValue:
$100Deductible:
DD-ADH: $0Funding:
$100 - Requested
Product Details
Order:
100013608Category:
ElectronicsPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
sdfsdfsfDescription:
Samsung Galaxy S21 UltraModel #:
4234Value:
$122Store:
sdgdfdgCurrent Term:
New?:
NewPurchase Date:
12/01/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
Request More Information
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
More Info Response:
No Request Sent
Customer Diagnosis:
sdff
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Gift Card
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
VirtualGift Card
Warranty Details
WDOP:
12/10/2021Registered:
483 Days AgoClaim Created:
302 Days AgoAction:
REPLACEPhase:
OEMCoverage:
BDADH | AccidentalValue:
$122Deductible:
DD-ADH: $25Funding:
$97 - Requested
Product Details
Order:
100013588Category:
ElectronicsPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
ManiDescription:
Product DesModel #:
ModeValue:
$100Store:
StoreCurrent Term:
New?:
Pre-OwnedPurchase Date:
12/03/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
Request More Information
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
More Info Response:
No Request Sent
Customer Diagnosis:
No Diagnosis
Receipts:
No Receipt Images
Damage:
No Damage Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Follow Up
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
ManufacturerFollow Up
Warranty Details
WDOP:
12/10/2021Registered:
481 Days AgoClaim Created:
450 Days AgoAction:
REPLACEPhase:
OEMCoverage:
BDADH | BreakdownValue:
$100Deductible:
DD-BD: $0Funding:
$75 - Requested
Product Details
Order:
100013588Category:
ElectronicsPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
ManiDescription:
Product DesModel #:
ModeValue:
$100Store:
StoreCurrent Term:
New?:
Pre-OwnedPurchase Date:
12/03/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
Request More Information
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
More Info Response:
No Request Sent
Customer Diagnosis:
test
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Gift Card
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
VirtualGift Card
Warranty Details
WDOP:
12/10/2021Registered:
481 Days AgoClaim Created:
712 Days AgoAction:
REPLACEPhase:
OEMCoverage:
BDADH | AccidentalValue:
$100Deductible:
DD-ADH: $25Funding:
$75 - Requested
Product Details
Order:
100013035Category:
SmartphonesPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
SamsungDescription:
Samsung Galaxy S8Model #:
Galaxy S8Value:
$444.77Store:
Amazon.comCurrent Term:
New?:
NewPurchase Date:
04/04/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
Request More Information
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
More Info Response:
No Request Sent
Customer Diagnosis:
I dropped it and the screen broke, please help!
Receipts:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Mail-inWarranty Details
WDOP:
11/05/2020Registered:
724 Days AgoClaim Created:
472 Days AgoAction:
REPAIRPhase:
OEMCoverage:
BDADH | AccidentalValue:
$444.77Deductible:
DD-ADH: $0Funding:
$444.77 - Requested
Product Details
Order:
100013035Category:
SmartphonesPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
SamsungDescription:
Samsung Galaxy S8Model #:
Galaxy S8Value:
$21.00Store:
Amazon.comCurrent Term:
New?:
NewPurchase Date:
04/04/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
More Info Request:
Ok, just a few more... Thanks
More Info Response:
Ok, no problem, here you go.
Customer Diagnosis:
It broke.
Receipts:
No Receipt Images
Damage:
Image
Additional:
Image
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Mail-inWarranty Details
WDOP:
11/05/2020Registered:
724 Days AgoClaim Created:
449 Days AgoAction:
REPAIRPhase:
OEMCoverage:
BDADH | AccidentalValue:
$21.00Deductible:
DD-ADH: $0Funding:
$21 - Requested
Product Details
Order:
100013035Category:
SmartphonesPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
SamsungDescription:
Samsung Galaxy S8Model #:
Galaxy S8Value:
$444.77Store:
Amazon.comCurrent Term:
New?:
NewPurchase Date:
04/04/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
Request More Information
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
More Info Response:
No Request Sent
Customer Diagnosis:
It broke.
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Mail-inWarranty Details
WDOP:
11/05/2020Registered:
724 Days AgoClaim Created:
472 Days AgoAction:
REPAIRPhase:
OEMCoverage:
BDADH | AccidentalValue:
$444.77Deductible:
DD-ADH: $0Funding:
$444.77 - Requested
Product Details
Order:
100013035Category:
SmartphonesPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
SamsungDescription:
Samsung Galaxy S8Model #:
Galaxy S8Value:
$444.77Store:
Amazon.comCurrent Term:
New?:
NewPurchase Date:
04/04/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
Request More Information
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
More Info Response:
No Request Sent
Customer Diagnosis:
It fell out my hand, and broke.
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Mail-inWarranty Details
WDOP:
11/05/2020Registered:
724 Days AgoClaim Created:
472 Days AgoAction:
REPAIRPhase:
OEMCoverage:
BDADH | AccidentalValue:
$444.77Deductible:
DD-ADH: $0Funding:
$444.77 - Requested
Product Details
Order:
100013035Category:
SmartphonesPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
SamsungDescription:
Samsung Galaxy S8Model #:
Galaxy S8Value:
$444.77Store:
Amazon.comCurrent Term:
New?:
NewPurchase Date:
04/04/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
Request More Information
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
More Info Response:
No Request Sent
Customer Diagnosis:
I accidently dropped it.
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Mail-inWarranty Details
WDOP:
11/05/2020Registered:
724 Days AgoClaim Created:
472 Days AgoAction:
REPAIRPhase:
OEMCoverage:
BDADH | AccidentalValue:
$444.77Deductible:
DD-ADH: $0Funding:
$444.77 - Requested
Product Details
Order:
100013035Category:
SmartphonesPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
SamsungDescription:
Samsung Galaxy S8Model #:
Galaxy S8Value:
$444.77Store:
Amazon.comCurrent Term:
New?:
NewPurchase Date:
04/04/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
If you have questions or need additional images, simply click the “Request More Information” link in the Validation Section next to the title and label, “More Info,” and fill out and submit the form.
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
Request More Information
The customer will get an email, with a link to respond verbally, as well as upload additional images.
When the customer submits their response and/or images you will get an email notifying you that the customer has responded.
The response will appear on your claims filed dashboard in the Validation Section under “More Info Response.”
The additional images will also appear on the ‘claims filed’ dashboard in the Validation Section under the line entitled: “Additional.” There you will see clickable links that will show you the additional photos that you requested.
If you desire further correspondence with the customer, please email them directly by clicking their email on the claim header next to their name.
Please note that a History of all “More Information” requests can be found by clicking the “Claims Inbox” menu item. Here you will see a list and History of all ‘Request More Information’ customer responses.
You also have the option of calling the customer. Their phone number is also located on the header of the claim. More Info?
More Info Response:
No Request Sent
Customer Diagnosis:
I dropped it.
Receipts:
No Receipt Images
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Carry-inWarranty Details
WDOP:
11/05/2020Registered:
724 Days AgoClaim Created:
505 Days AgoAction:
REPAIRPhase:
OEMCoverage:
BDADH | AccidentalValue:
$444.77Deductible:
DD-ADH: $0Funding:
$444.77 - Requested
Product Details
Order:
100013035Category:
SmartphonesPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
SamsungDescription:
Samsung Galaxy S8Model #:
Galaxy S8Value:
$444.77Store:
Amazon.comCurrent Term:
New?:
NewPurchase Date:
04/04/2021Vendor Name:
BazValidation
If you are dissatisfied with the damage, or believe it’s a breakdown issue, and not a cracked screen or accidental damage due to handling, or the phone doesn’t match the phone that is registered, or whatever reason then on the claim, in the validation section, you will see a link entitled “Write Customer” after the title: Disapproval. Click this link. A page will appear with a form that allows you to enter the reason you are disapproving the claim. Please communicate to the customer why you are disapproving and rejecting the claim. Click Submit.
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
Write Customer
Next on the claims filed screen, on the claim header you will see a round yellow circle, please hover your mouse over this icon, until you see the red x. Click the red X. After doing so, the customer will receive an email notifying them that the claim has been rejected, and will include the reason why.
Please notice the disapproval reason will appear on the claims filed dashboard, in the validation section, after the title “Disapproval” for future notice. Disapproval:
More Info Request:
Testing Information. Need for the BAZ2.
More Info Response:
Ok, no problem. Here you go...
Customer Diagnosis:
It fell out my hand, and broke.
Receipts:
No Receipt Images
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
UBreakIFix 3398 Forum Blvd #108 Fort Myers, FL 33905
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Carry-inUBreakIFix 3398 Forum Blvd #108 Fort Myers, FL 33905
Warranty Details
WDOP:
11/05/2020Registered:
724 Days AgoClaim Created:
476 Days AgoAction:
REPAIRPhase:
OEMCoverage:
BDADH | AccidentalValue:
$444.77Deductible:
DD-ADH: $0Funding:
$444.77 - Requested
Product Details
Order:
100013035Category:
SmartphonesPackage:
NoneProduct:
SmartphonesPlan:
Monthly PlanManufacturer:
SamsungDescription:
Samsung Galaxy S8Model #:
Galaxy S8Value:
$455.36Store:
Metro PCSCurrent Term:
1 Year
New?:
NewPurchase Date:
01/01/2021Vendor Name:
BazValidation
Disapproval Reason:
Failure to prove damage.
More Info Request:
Please send a better copy of your receipt.
More Info Response:
Waiting on Response
Customer Diagnosis:
I dropped the phone, and it the screen broke.
Receipts:
No Receipt Images
Damage:
Image
Additional:
No Additional
Additional Questions:
None
Next, you will want to decide the action you want to take. Please note that on the file a claim form the customer submitted, they have the option to choose their preference.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Carry-In The “Carry-In” option means they carry their phone into a local repair shop. If they choose this option, the “Take Action” section of the claim will say, “Carry-In”. If the customer has a specific repair shop, the address and phone number will appear below the word, ”Carry-In.”
At this point all that’s needed is to click “Carry-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the Carry-in Dashboard at which point you can proceed with the claim.
Mail-In Another option is “Mail-In” which means the customer would prefer to have their phone mailed and shipped to a Service Center of your choice. If they choose this option, the “Take Action” section of the claim will say, “Mail-In.”
All that’s needed is to click “Mail-In” on the claim header dropdown, labeled, “Action.”
Once this is done, the page will automatically redirect you to the “Mail-In” Dashboard at which point you can proceed with the claim.
Gift Card or Fund Wallet If the Take Action is “Gift Card,” and the claim has been properly validated, and approved first, then you want to simply click, “Gift Card of Fund Wallet” on the dropdown labeled, “Action” on the claim header. Once this is done, a popup will appear confirming a successful payout. Click “Ok.” Once you confirm by clicking, “Ok,” then the page will refresh, and the claim will automatically disappear from the page, marked complete, and will now only appear on the “Claims Complete” dashboard. There will be nothing more to do. To confirm that payout you can click, “Payouts” on the menu, to visit the Payouts Dashboard. Here you will see the claims that are paid, listed by Claim Number.
Take Action
Warranty Details
WDOP:
11/05/2020Registered:
817 Days AgoClaim Created:
815 Days AgoAction:
REPAIRPhase:
OEMCoverage:
BDADH | AccidentalValue:
$455.36Deductible:
DD-ADH: $0Funding:
$455.36 - Requested
